Returns & Exchanges

At Murad, we want you to be fully satisfied with your skincare journey, which is why we offer a 60-day money-back guarantee on all products purchased directly from our site. If you are not completely happy with your results, simply return the item—even if it is used—for a full refund of the purchase price.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and zip code to locate your purchase and select the items you wish to send back.

• 2.
  Print Your Label

  Follow the prompts to generate a prepaid USPS return shipping label, which will be sent to your email address for easy printing.

• 3.
  Pack Your Items

  Securely place the products in their original packaging or a sturdy box, attach the prepaid shipping label to the outside, and drop it off at any authorized USPS location.

• 4.
  Receive Your Refund

  Once our warehouse receives and inspects your return, we will process your refund to the original form of payment within 7-10 business days.