Frequently Asked Questions
Everything you need to know about Murad skincare and your order.
How can I track my order status?
Once your order has shipped, you will receive a confirmation email containing a tracking number. You can use this number on our carrier's website to monitor your delivery progress.
What is your return policy?
We offer a 60-day money-back guarantee. If you are not completely satisfied with your Murad products, you can return the container (even if empty) for a full refund of the purchase price, excluding shipping.
Are Murad products tested on animals?
No, Murad is a cruelty-free brand. We do not test our products or ingredients on animals, nor do we ask others to test on our behalf.
Do you offer international shipping?
Currently, Murad ships to the United States and select international territories. Please visit our shipping page for a full list of available countries and estimated delivery times.
How do I know which products are right for my skin type?
We recommend using our online Skin Quiz or consulting with one of our skincare experts via live chat to receive a personalized regimen tailored to your specific concerns.
Are your products safe for sensitive skin?
Many Murad products are formulated to be gentle; however, we recommend checking the specific product description for 'sensitive skin' labels and performing a patch test before full application.